If Outlook isn't working on a large or long process, move on to the next step.

Step 3: Install the latest Windows and Office updates

Outlook works best when it's up to date. We recommend setting Windows Update to automatically download and install recommended updates. Bug fixes, new features, and performance enhancements are released regularly.

If installing the latest updates didn't resolve your issue, move on to the next step.

Step 4: Repair your Office programs

Repairing your Office programs can resolve issues with Outlook not responding, hanging, or freezing. Errors in Office files are repaired automatically.

  1. Quit any Office programs that are running.
  2. In Control Panel, choose Programs and Features.
  3. In the list of installed programs, right-click Microsoft Office 2016 or Microsoft Office 2013, and then choose Change.

If repairing your Office programs didn't resolve your issue, move on to the next step.

Step 5: Repair your Outlook data files

When you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors.

If repairing your Outlook data files didn't resolve your issue, move on to the next step.

Step 6: Create a new user profile

Your profile stores a variety of settings that control how Outlook looks and feels. You can create a new profile and then add your email accounts to the new profile.

  1. Close Outlook.
  2. Choose one of the following:
  3. Choose Add, and in the Profile Name box, type a profile name, and then choose OK.
  4. Enter an email address and a password for the primary email account you use in Outlook and then walk through the steps to create the profile.
  5. Once the profile is created, on the Show Profiles dialog, choose Prompt for a profile to be used.
  6. Start Outlook and choose your new profile.

If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile.

Need additional help?

If you're having issues with Outlook as part of an Office 365 for business subscription, we can diagnose and fix several common Outlook problems issues for you. If our automated tool can't fix your issue, you aren't using Office 365 for business, or you'd like to talk to support, you can contact the Answer Desk.

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Are you having trouble starting Outlook 2016, Outlook 2013, or Outlook 2010, or receiving 'Cannot start Microsoft Outlook. Cannot open the Outlook window' error messages? We can fix the problem for you, or you can use the troubleshooting steps we're providing below to help resolve these startup issues.

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We can diagnose and fix several common Outlook issues for you. If our automated tool can't fix your issue, or if you'd like to fix it yourself, see the next section.
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Start Outlook in safe mode and disable add-ins

Sometimes add-ins can conflict with Outlook. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the problem.
Note: If you enabled an ABBYY FineReader add-in, an outdated version of the software might cause an Outlook startup error. For more information, see Office programs may crash with the FineReader add-in installed.
Start Outlook in safe mode
  1. Choose Start > Run.
  2. Type Outlook /safe, and choose OK.
  3. In the Choose Profiles dialog box, accept the default setting of Outlook and choose OK.
  4. If prompted, enter your password and choose Accept.
Tips:
If Outlook does start in safe mode, then the problem is likely with one of your add-ins. You'll need to disable all of your add-ins before restarting Outlook.
Disable add-ins
  1. In the upper-left corner of Outlook, choose File > Options > Add-ins.
  2. At the bottom of the View and manage Office Add-ins, make sure the Manage box shows COM Add-ins, and then choose Go.
  3. As a precaution, when the COM Add-ins listing of your current add-ins opens, do one of the following:
  4. After you've captured the titles of the selected add-ins, clear all selected check boxes, and then choose OK.
    Caution: Click a check box to clear it. Don't select an add-in and choose Remove. If you have administrator rights, you could actually delete the add-in. For this troubleshooting exercise, you want to disable, not delete, an add-in.
  5. Choose File > Exit.
Restart
  1. Choose Start > Run, and in the Open box, type Outlook.
    Note: If the program loads properly, it's likely that one of your add-ins is the source of the error and you need to identify which one. To determine which add-in is the problem, enable one add-in at a time.
  2. In the upper-left corner of Outlook, choose File > Options > Add-ins.
  3. Select the check box next to an add-in you want to re-enable, and then choose OK.
  4. Repeat all steps until you've re-enabled all of the original add-ins and revealed the source of the error.
    Important: Remember, if Outlook opens in safe mode, you've revealed the add-in you just enabled as a source of the error.
    • Restart Outlook again and disable the add-in you enabled that produced the problem, and then start Outlook.
    • Make sure you go through the restart-disable-restart process for every add-in that was originally enabled in Outlook. An error could be caused by more than one add-in.

Create a new Outlook profile

Your profile contains your Outlook settings. Occasionally, that profile can become corrupted. You can determine if it's corrupt by creating a new profile and changing which profile is used when Outlook starts.
  1. To open the Control Panel, do one of the following:
  2. Choose Mail.
  3. In the Mail Setup - Outlook dialog box, choose Show Profiles > Add.
  4. In the Profile Name box, type the name you want to use for your new profile.
  5. On the Auto Account Setup page for the Add Account Wizard, under E-mail Account, fill in Your Name, E-mail Address, and Password, and then choose Next.
    Note: The Add Account Wizard automatically searches for your mail server settings.
  6. Choose Finish and you'll find the new profile name you added listed on the General tab in the Mail dialog box.
  7. Under When starting Microsoft Outlook, use this profile, choose Prompt for a profile to be used, and then choose OK.
Use a different profile
  1. Restart Outlook
  2. In the drop-down list in the Choose Profile dialog box, choose the new profile name you created.
  3. Choose OK.
    Note: If Outlook starts normally, then you've identified your Outlook profile as being corrupt and the source of your problem.
Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose Remove. For more information, see Introduction to Outlook Data Files (.pst and .ost).

Repair your Outlook data files

Outlook stores all your email messages, meetings and events, contacts, and tasks in data files. These files occasionally might become corrupted. You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors.
  1. Exit Outlook to use the Inbox Repair Tool.
    Note: The content in the left pane is determined by the Outlook version you're using.
  2. Visit the links below for instructions based on your version of Outlook.

Run the /resetnavpane command

The navigation pane is the leftmost pane in Outlook where you'll find your folder list and the icons to move between Mail, Calendar, People, and Tasks. Running the /resetnavpanecommand removes all customizations to the navigation pane.
  1. Close Outlook.
  2. Choose Start > Run.
  3. In the Open box, type Outlook.exe /resetnavpane, and then choose OK.
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Check if Outlook is running in compatibility mode

Compatibility mode is designed to help a program run on an older operating system. If Outlook is running in compatibility mode, you can turn that off and see if it fixes the problem.
Note: This step is for Outlook 2013 or Outlook 2010. Outlook 2016 doesn't have a Compatibility tab.
  1. Find the Outlook.exe file on your computer.
  2. Right-click the Outlook.exe file, choose Properties, and then choose the Compatibility tab.
  3. If any of the boxes on the Compatibility tab are checked, uncheck them, then choose Apply > OK.
  4. Restart Outlook.